Where to get Advice

community-150124_150There are many organisations providing free or very low cost advice and information in Guildford. See the list below and click through to agencies that may be able to help you


Action for Carers  raise awareness of carers’ needs and concerns and work in partnership with statutory services to promote how best they can serve carers within Surrey. They provide a number of specialist services covering: information, advice and activities for young carers; moving and handling information; and advice and support on issues relating to learning and work.

Age UK Surrey believes that everyone should have the opportunity to be able to make the most of later life, whatever their circumstances, wants and needs. Services for older people are wide ranging and cover the whole of Surrey

Ash Citizens Advice  is an independent charity and provides free, confidential, impartial advice to everybody regardless of race, gender, sexuality, age or disability. Services can be accessed through drop-in or telephone enquiries with appointments made as appropriate following an initial ‘Gateway’ interview. Services also include specialists advisors who are able to take on more complex cases or those requiring more specialist skills and knowledge: Homelessness/Money Advisors and Independent Living Advisor.

Catalyst (formally SAdAS ) works with people suffering distress through the use of drugs or drink or who are suffering mental health problems especially wellbeing problems

Christians Against Poverty (CAP) is a national charity, working to lift people out of debt and poverty. CAP offer free debt advice through debt centres based in local churches. CAP also run Money Courses teaching people to budget, save and prevent debt. The Guildford Debt Centre is run in partnership with eighteen Guildford churches and is based at Westborough URC.

Cerebral Palsy Guidance  provides vital guidance and assistance to parents of a child with cerebral palsy, including information on financial help available.

Children’s Centre Boxgrove is based at Boxgrove Primary School Guildford with outreach venues including Ripley and Horsley. All activities are free or heavily subsidised and are for parents/carers with children ages 0 to 5 years.

Deaf Positives Action focus on providing a wide range of high-quality services for Deaf and DeafBlind people. Their Mission is to give Deaf and Deafblind people the power to achieve independence and equality, and raise the national standards of Deaf services. This is done through advocacy, career advice and expertise delivered by Deaf professionals.

The Diocese of Guildford’s Communities Engagement Team works across Surrey and NE Hampshire providing resources, training, information and advice to Parishes to help them engage effectively with their local communities. The Team works in partnership with statutory and other partners to support vulnerable people and manages Surrey Faith Links which builds relationships between different faiths groups. Also manages the Community Connectors project mapping activities and services across local areas, building relationships between organisations and identifying gaps in services provision.

Disability equipment service A national website for buying and selling new and used disability equipment.

First Steps aim to help people find their way back to emotional well-being. The goal is to help people talk about and understand their emotions, thoughts and feelings, and make informed choices in addressing their mental health needs. The service has trained mental health advisors and offers a range of self-help resources, educational sessions and signpost people to other relevant local services. It is provided by Virgin Care on behalf of the local authority.

The Fountain Centre is an independent cancer charity that sits within St Luke’s Cancer Centre. They offer information, support, advice, complementary Therapies and Counselling to anyone affected by cancer either in the local area or being treated at St Luke’s Cancer Centre

Furniturelink Guildford recycle, refurbish and reuse good quality, pre-owned donated furniture and appliances. The charity helps those in need to furnish their homes cost effectively and provides back to work volunteering opportunities

Guildford Borough Council  and Guildford Community Wardens  

Guildford Action is an independent charity which helps homeless individuals and isolated families. The Guildford Action Drop-in Centre supports those who are homeless, have been homeless or are on a low income by meeting basic needs and group work and GAF (Guildford Action for Families) supports isolated families with all issues involving the bringing up of children.

Guildford Children’s Centre a Sure Start provision, offers nursery education and integrated care for children aged three months to five years, as well as a range of high-quality services and activities for parents, carers and the local community.

Guildford Citizens Advice is a local charity that provides free, independent, confidential and impartial advice and information on a wide range of topics. Services can be accessed through drop-in or telephone enquiries with appointments made as appropriate following an initial ‘Gateway’ interview. Services include specialist teams who are able to take on more complex cases or those requiring more specialist skills/knowledge: Macmillan Cancer team, Mental Health Team, Money Advisor and Housing Advisor

Headway Surrey provides support and services for those affected by brain injury across Surrey. Headway provides a range of services at their resource centre in Guildford and works in the community supporting people in re-establishing a worthwhile and inclusive lifestyle. Also supports families, carers and friends of those affected by brain injury and raises wider public awareness of brain injury related issues

Healthwatch Surrey is an independent organisation that gives the people of Surrey a voice to improve and shape services and help them get the best out of health and social care services.Their mission is to improve health and social care services and outcomes for people in Surrey. They enable people to share views and concerns about local health and social care services, provide evidence-based feedback to influence and, if necessary, challenge decisions and plans, and they provide, or signpost to, information about local services and how to access them

Oakleaf is the only mental health charity in Surrey working as a social enterprise to provide vocational training for those suffering from mental health issues. Offers on-the-job training in horticulture, upholstery, IT and print finishing for direct mail, enabling people to acquire new skills and ultimately return to work.

Outline is a Lesbian, Gay, Bisexual, Trans and questioning (LGB&T) helpline giving support, advice and information in confidence.

RASASC are a caring, non-judgmental charitable organisation based in Guildford whose aim is to support all male and female survivors of rape and sexual abuse in Surrey and the surrounding areas. Services include a helpline, counselling services and Independent Sexual Violence Advisor service.

Richmond Fellowship are specialists in helping people with mental health problems live independently, find work and make the most of life. The RF Mid Surrey Employment Service helps unemployed people to find paid work. Also helps employers and employees to successfully resolve mental health problems in the workplace.

Prison Advice and Care Trust  is a national charity that provides support to prisoners, people with convictions, and their families. They support people to make a fresh start, and minimise the harm that can be caused by imprisonment on people who have committed offences, on families and on communities.

Sight for Surrey   works with blind and partially sighted people in Surrey, providing services so they may lead fuller, more independent lives. They offer a wide range of service to vision impaired people and their carers

South West Surrey Cruse  Cruse Bereavement Care is a charity which offers free information and advice to anyone who has been affected by a death. Also provides support and counselling, offers education and information to anyone supporting bereaved people and campaigns to increase public awareness of the needs of bereaved people

YourSanctuary  is a local charity that provides a wide range of services to clients and offers emotional and practical support to individuals who are experiencing or have experienced domestic abuse.  YourSanctuary works to prevent domestic abuse and undo the damage it does to individuals, families and communities. In addition to direct services for women, men and children affected by domestic abuse, yourSanctuary provides comprehensive prevention, advocacy and educational programmes. Our clients come from diverse communities, religions, ethnicities, sexual orientations, socio-economic groups and age brackets.

Spinney Children’s Centre  provides support for parents and children under 5. Staff have a knowledge about support and activities in and around the area. The outreach workers are able to provide advice and guidance on many topics including development, feeding, housing and benefits

Surrey Coalition of Disabled People is run and managed by disabled people for disabled people. The aim of the Surrey Coalition is to campaign and promote the rights of disabled people to have equality of opportunity and to live independently.

Surrey County Council   

Surrey Family and Mediation Services  is a charity whose mission is to offer a safe and experienced service to all those going through the process of separation through the provision of high quality professional mediation, child counselling and a range of services that support the needs of the separating family

 Surrey Law Centre believe everyone should have access to a solicitor. A not-for-profit, specialist legal advice agency dedicated to supporting those in Surrey facing poverty, discrimination, social exclusion and disadvantage.

Surrey Lifelong Learning Partnership (SLLP) currently, manage and deliver the ‘ETHOS’ project, an employment and housing project that helps local Surrey residents with finding work and learning opportunities, including support with cv writing, interview skills and job searching. The project is available across five districts in Surrey. SLLP seek to improve learning opportunities, learner engagement and progression in Surrey and beyond, particularly for those who have missed out on learning in the past

Surrey Welfare Rights Unit (SWRU) is a small specialist charity providing expert legal advice on benefits and community care. The Unit is a support organisation that provides services to organisations rather than direct to the public. The main purpose of SWRU is to provide specialist support and training, to produce information and publicity on welfare rights issues, to promote the take-up of welfare benefits, to provide a source of expertise on Community Care issues and to be a focal point of welfare rights work across the region.

The Red Cross provide a wide range of services. As well as the more familiar emergency response and first aid services, this includes providing support at home, transport and mobility aids to help people when they face a crisis in their daily lives and giving vulnerable refugees and asylum seekers practical and emotional support in the UK.

The Royal British Legion is the UK’s leading Armed Forces charity. They provide practical, emotional and financial support to all members of the British Armed Forces past and present, and their families.

The Stroke Association provides a number of vital support services to help those effected by stroke to regain their lives

Voluntary Action South West Surrey (VASWS) is an independent charity funded by local authorities and the NHS to support, develop and promote voluntary and community involvement across the boroughs of Guildford and Waverley. VASWS offer an extensive range of free services to all voluntary groups in the area and also match volunteers with organisations. They also support a number of networks and run a range of projects such as Community Connectors, Joining In and Welcome to Volunteering.

The Welcome Project focuses on people who have mental health problems but is open to everyone between the age of 18 and 65 who lives locally and who would like to better their well-being. The project has been developed by SAdAS and works in partnership with other local charities to provide a variety of activities, support, guidance and opportunities for people who feel isolated, lost their focus, suffer from anxiety or need a change of direction

YMCA Guildford runs several projects to challenge, mentor, encourage and support local young people. In addition, Open House provides a professional counselling service for young people in Guildford and the surrounding area.